Help center

How old do I have to be to use REFUNITE’s services?

You must be 18 years of age or older to use REFUNITE. Under no conditions should anyone under 18 use this site or have a profile created for them by someone else. Engaging with potential strangers online can be dangerous and therefore REFUNITE prohibits its use by minors.

I forgot my password, how do I reset it?

Go to the forgot password page and enter your phone number. We will send a PIN to your phone. Input the PIN on the website then enter a new password.

I signed up over SMS or USSD. How do I log into the website?

To use the website you will have to create a password. Go to the forgot password page and enter your phone number. We will send a PIN to your phone. Input the PIN on the website then enter a new password.

Are profiles on REFUNITE accurate?

REFUNITE does not validate or endorse the accuracy of any information found on this website or related services. REFUNITE encourages users to carefully establish trust with individuals they meet by asking good questions via the messaging platform.

What of my information will be made public?

Your personal contact information is safe and secure. We will never publicly share your phone, email or other direct contact information. Your other profile fields such as your name, age, and gender are made public via your profile. They are searchable on REFUNITE, related services, and search engines such as Google. These public profile fields help your family and friends find you and it is important that you share as much as you are comfortable sharing.

Is using REFUNITE secure?

Security of your data is very important to REFUNITE. Your interactions with the REFUNITE website are secured via HTTPS encryption and your data is securely stored on Amazon’s AWS servers located in the European Union.

REFUNITE sends notifications and messages to users via SMS text messages, email and other channels. These messages pass through partner Mobile Network Operators and other services. REFUNITE cannot be held responsible for the security of this content once it is received by these partner services.

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